Terms and Conditions

Reservations

You may make reservations up to one year in advance. To secure a booking a non-returnable deposit is payable: we will inform you of the amount at the time of booking. Deposits can be paid by credit or debit card. Cheques must reach the Hotel at least five (5) working days before you are due to arrive and cannot be used for payment once at the hotel. Payments at the Hotel are by credit card or cash  only. The person making the booking is responsible for all costs involved in the reservation.

Please note - we do not accept bookings for large groups or stag and hen parties

Cancellation

If you cancel a booking or part of a booking up to 7 days prior to arrival you will lose your deposit plus we reserve the right to claim payment of the full amount (less a sum for service) of the original booking.

Guests leaving earlier than stated in their original booking will have to pay the full amount (less a sum for service) of the original booking unless otherwise agreed with us.

Non-Arrival of Guests

Should you have booked a room(s) and paid a deposit, and fail to arrive at the hotel, we reserve the right to charge to your Credit/Debit Card the remainder of the full amount that would have become due should you have arrived and fulfilled your booking.

Arrival & Departure

Rooms are available from 2.00pm although earlier arrival may be possible with our agreement. You are asked to inform the Hotel of your arrival time if possible.

Check out on day of departure is at 11.00am but luggage may be left in the Hall if you are staying in Blackpool for the day if agreed in advance. The Hall is a public area and we cannot be held responsible for any loss of or damage to your luggage.

Hotel Property

We will charge your credit/debit card the full cost of replacing or repairing any Hotel property you (or any of your party) lose or damage however the damage is caused. If you notice any damage or missing items in your room you must inform us immediately.  Lost or mislaid keys will be charged at £20 per set.

Payment

Any balance due on the reservation must be paid on arrival unless otherwise agreed with us. You must pay any other money owing before departure. If you fail to do so, we will take any action necessary to recover money due including any legal costs. We reserve the right to use your credit or debit card without further request if necessary.